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| Customer
Services :-
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None
of the information contained in the
Customer Service section will affect
your statutory rights as a consumer.
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| Privacy
Policy |
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We
are committed to protect your privacy
while shopping online with Brown, Son
& Ferguson, Limited. We will use the
information that you provide us
lawfully and according to the Which?
Web Trader Code of Conduct.
The
information collected during online
ordering process is collected by
Brown, Son & Ferguson, Ltd and includes:
- Name
- Address
- Phone
number
- Email
address
- Credit/debit
card details
This
information collected during the
ordering process, is used to process our order and to contact you
if there are any problems with your
order. The
information is collected lawfully and in
accordance with the Data Protection
Act 1998. We do not store
any information you send us via
e-mails.
We
do not send out marketing material by e-mail, fax or post, unless
specifically requested by yourself.
Your
e-mail address will not be
passed onto other traders.
Your
personal details will be held securely
in accordance with our internal
security policy and the Which? Web
Trader Code.
Our
only use of "cookies" is to enable us to keep track of the
items you place in your "shopping basket" and they are only
active during your current visit.
What are
cookies? Well cookies are small
files that are written onto your local
hard disk to record transactional
information. The cookies we use are only valid during your
current visit and are not used for any historical or tracking purposes. For
further clarification of our privacy
policy, please contact: -
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Handling
Complaints
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Our
aim is for 100% satisfaction.
If
you are at all dissatisfied - for any
reason - with your purchase, contact
Mr L. Ingram-Brown on 00 44 (0) 141 429 1234, between the hours of 9am and
4.00 pm Monday to Thursday or 9am and 3.00 pm Friday or email us
at
All
complaints will be acknowledged within
5 working days. We will endeavour to
reach a solution with you within 7
working days and will keep you
informed of all material stages in the
process. All complaints will be logged
so that we can monitor them for
internal usage only.
Telephone
calls are be charged at current National Rates within UK and current
International Rates for customers phoning from outside UK.
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Terms
and conditions
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1.
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PRICES |
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1.1 |
Prices
are listed on our
website. |
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1.2 |
Prices
exclude carriage and VAT
where applicable. |
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2.
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ORDERS
/ PAYMENT |
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2.1 |
When
completing the order you
shall be required to
provide us with your
complete personal
details, including
accurate postcode and
all necessary payment
details. |
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2.2 |
As
soon as we receive your
submitted order we will
send an e-mail
confirming your order
details and advising you
that your order is being
processed. |
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2.3 |
Orders
cannot be accepted from
customers under the age
of eighteen (18) years. |
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3.
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DELIVERY |
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3.1 |
Incorrect
personal details may
lead to problems or
delays in delivery, so
before placing your
order, please ensure
that you have included
the full address
details, including
accurate postcode and
your daytime contact
telephone number or
e-mail address so that
we can notify you in the
event that any delivery
problems are
encountered.
Dispatch of goods will
take place within 7 working days. If a
delay is foreseen
will advise the customer
of expected delivery
date, at such time the
customer may cancel and
receive a full
refund. |
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4. |
CANCELLATION |
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4.1 |
To
amend or cancel your
order, please contact
the Brown, Son &
Ferguson, Ltd Service Team from 9am
until 4pm Monday to
Thursday or 9am until
3pm Friday using the
contact details below. |
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4.2
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You
are entitled to cancel
any payment at any time
where fraudulent use has
been made of your credit
or debit card by another
person not acting on
behalf of you or as your
agent and to be
re-credited by us to the
extent that such sums
are not reimbursed by
the card issuer in such
circumstances. |
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4.3
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Under
the United Kingdom's
Distance Selling
Regulations, you
have the right to cancel
the contract for the
purchase of any item
within eight working
days of you receiving
the goods.
To cancel this contract,
please advise us of
cancellation by writing
to the address below or
by e-mail to
Returning cancelled
goods. Please enclose a note
specifying your address,
items being returned and
mark the reason for
return as "Contract
Cancellation".
Please package the item
securely and return it
to us.
The return address is
Brown,
Son & Ferguson, Ltd.
4-10 Darnley Street,
Glasgow, G41 2SD,
Scotland
Please
note you will be
responsible for the cost
of returning the goods to
us unless we delivered the
item to you in error or
the item is faulty.
When we receive
notice of your
cancellation of the
order, we will refund the relevant
part of the purchase price
within 30 days of
cancellation. |
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4.4
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At
Brown, Son &
Ferguson, Ltd we want you to
be delighted every time
you shop with us. Occasionally
though, we know you may
want to return items.
Our "no
quibbles" guarantee
means that if for any
reason you are unhappy
with your purchase, you
can return it to us in
its original condition,
within 14 working days
of you receiving your
purchase and we will
issue a full refund for
the price you paid for
the item. |
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4.5
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If
you are returning an
item because of an error
in our part or because
it is defective, we will
be happy to refund the
costs
incurred in sending the
item to you and your
costs in returning it to
us. Otherwise you
will be responsible for
the cost of return. |
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4.6
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To
return an item,
please enclose a note
giving the reason for
the return, wrap the
package securely and
send the package to the
address given below. In
case of a defective
product, please provide
a full description of
the fault and return the
defective item in its
original box (if
any). Then send
the package to :-
Brown,
Son & Ferguson, Ltd.
4-10 Darnley Street,
Glasgow, G41 2SD,
Scotland
For
your protection we
recommend that you use a
recorded-delivery service.
Please note, we
will send you an e-mail
when we have processed
your return. |
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4.7
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This
returns policy does not
affect your statutory
rights. |
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5. |
Brown,
Son & Ferguson Customer, Ltd Services |
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5.1 |
In
the event that you are
not satisfied with the our
Service,
complaints should be
addressed to:
| By
email: |
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| By
telephone: |
00
44 (0) 141 429
1234 |
| By
fax: |
00
44 (0) 141 420
1694 |
| By
post: |
Customer
Services
Brown, Son and
Ferguson, Ltd
4/10 Darnley
Street
Glasgow, G41 2SD
Scotland |
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5.2 |
Our
Customer Service Team is
available from 9am to
4pm from Monday to Thursday and 9am to 3pm Friday. |
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5.3 |
Telephone
calls are charged at current National Rates within UK and current
International Rates for customers phoning from outside UK. |
| 6 |
Security
Policy |
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When
transferring personal information all transactions are processed by
our Secure Server which will encrypt the information you send us using
Thawte SSL (Secure Socket Level) system with 128bit encryption. So that the
transactions between Brown, Son & Ferguson, Ltd and you remain safe, secure
and private.
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Below
are the symbols to indicate you are using a secure server. They will
appear in the bottom left-hand corner of the screen when you type in
your credit card details in the checkout area of the shopping basket.
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Microsoft
Internet Explorer Symbol |
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Netscape
Symbol |
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For
further information on our security system, contact: - |
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T.
Nigel Brown |
| By
email: |
|
| By
telephone: |
00
44 (0) 141 429
1234 |
| By
post: |
Customer
Services
Brown, Son and
Ferguson, Ltd
4/10 Darnley
Street
Glasgow, G41 2SD
Scotland |
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| 7 |
Royalty Fees - Please note:
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If your group decides to put on a performance of the play, there is a
royalty fee, which at present is £ 15 (GBP) plus VAT for one-act plays
and £ 30 (GBP) plus VAT for full length Plays, per performance.
This fee must be paid before the performance takes place. Click <here>
to obtain a Royalty Application form. |
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None of the
information contained in the Customer Service
section will affect your statutory rights as a
consumer.
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